Customer Service Contact Information
Mactac Customer Service
Phone: 800-548-3456
E-mail: [email protected]
Spinnaker Customer Service
Phone: 800-543-9452 or contact your dedicated Spinnaker representative
Label Supply Customer Service
Phone: 905-665-7788
E-mail: [email protected]
September 3, 2024
Dear Valued Mactac, Spinnaker, and Label Supply Customer,
I am pleased to announce that effective September 15, 2024, our Mactac, Spinnaker, and Label Supply commercial teams will integrate.
Mactac’s recent acquisitions of Duramark in 2021, Spinnaker in 2022, and Label Supply in 2023 enable us to provide customers with a robust pressure sensitive portfolio, the broadest array of adhesive technology, expert technical knowledge, and flexible assets and service capabilities. By creating one sales team we are making it easier for our customers to take advantage of the many benefits of working with Mactac.
Each of the acquisitions provides unique value to Mactac and our customers, specifically:
- Spinnaker remains a critical brand within Mactac and continues to allow for flexible service and products and offers a strong specialty portfolio.
- Label Supply continues to provide a unique service model and product offerings to the Canadian pressure sensitive market.
The dynamic combination of Mactac, Spinnaker, and Label Supply commercial teams will provide you the service, expertise, and professionalism that you have come to expect from both teams – only now, they are Stronger Together.
Stronger Together, we will utilize the inside and outside sales team approach that Mactac has used for many years, now expanding our versatile portfolio and services to incorporate Spinnaker and Label Supply.
Stronger Together, our broad production and distribution center footprint allows us to meet your core product and specialty needs where and when you need them.
Stronger Together, we look forward to partnering with you, our customer, to grow together and collaborate on key technical challenges.
Stronger Together, Mactac is a committed partner to the North American pressure sensitive industry.
Your new sales team will contact you shortly about this transition and to answer any questions. As always, Mactac remains committed to being a quality, reliable supplier.
For those coming to Labelexpo Americas 2024, we look forward to showcasing our new Stronger Together theme and sharing the breadth and depth of our product and service offerings.
Many thanks for your ongoing trust and business, and we look forward to growing with you, Stronger Together.
Warm Regards,
Dalia Naamani-Goldman
Vice President, Roll Label Sales and Marketing
Will I have to change how I place my orders?
Please continue to place your Mactac, Spinnaker,Label Supply orders using your current contact methods. See contact information above.
Whom do I contact if I have to trace, check, or have a question on my order?
Please continue to contact Mactac,Spinnaker, and Label Supply Customer Service via your current contact methods.
Can I place my Spinnaker, Label Supply, and Mactac orders together?
We are in the process of integrating all enterprise resource planning (ERP) systems. At this time please continue to place your orders via your current method.
Can I place my Spinnaker, Label Supply, and Mactac orders on the same purchase order?
At this time please continue to place your orders via your current method.Does Label Supply still offer a diverse product portfolio?
Yes, Label Supply continues to offer the same legacy products, in addition to many new materials
Whom do I contact if I have a:
Topic | Team | Contact |
Technical question | Mactac, Spinnaker, Label Supply | Sales representative |
Pricing question or quote for a new project | Mactac, Spinnaker, Label Supply | Sales representative |
Sample sheet or roll request | Mactac, Spinnaker, Label Supply | Sales representative |
Product application question | Mactac, Spinnaker, Label Supply | Sales representative |
Product regulatory question | Mactac | Mactac Regulatory Bulletin or contact your sales representative |
Spinnaker | Sales representative | |
Label Supply | Label Supply Regulatory Mailbox | |
Product sustainability question | Mactac | Mactac Sustainability Web site or contact your sales representative |
Spinnaker | Sales representative | |
Product Guide/Performance Guide/Specification Sheets | Mactac | Please visit our Web site, http://www.mactac.com, and type in the stock # in the search box |
Spinnaker | Please visit our Web site, http://www.spinps.com, and type in the stock # or product name in the search box | |
Label Supply | Sales representative | |
Precise Guide | Mactac, Spinnaker | Mactac/Spinnaker Roll Label Precise Program |
Product claims | Mactac | Please enter a Mactac product claim via our Web site |
Spinnaker | Sales representative | |
Label Supply | Sales representative |