Roll Label Products Frequently Asked Questions

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fold faq What type of roll label products are offered by MACtac®?

Prime paper and film
Indigo
Specialty
Flexible packaging
Laser / Inkjet
Thermal Transfer
Direct Thermal
Piggyback
EDP

fold faq Where are MACtac roll label products typically used?

MACtac roll label manufactures pressure sensitive adhesive coated paper and films in roll for that are sold to label converters. Applications include but are not limited to:

Food and beverage
Personal care and pharmaceutical
Inventory control
Distribution
Variable information labeling

fold faq Does MACtac provide MSDS data for roll label products?

Yes. To download a general MSDS please click here .

fold faq How do I order MACtac roll label products?

MACtac sells master roll inventory to label converters. If you are a label converter and would like to purchase MACtac roll label material please call customer service at 800-548-3456.
If you are a customer looking to purchase converted labels for your use feel free to call MACtac customer service and they will provide you the name of a converter in your area.

fold faq What are the standard lead times for MACtac roll label products?

Same Day Shipping: Orders <20 MMSI received by 10:00 a.m. ship the same day. 10:00 a.m. order cut off is time specific to DC location. Applies only to products designated as Same Day in the current MACtac Roll Label Converter product catalog.

Next Day Shipping: On all Precise, spliceless, and standard MRS products. Orders 70 MMSI or less received by 4:00 p.m. ship next day. 4:00 p.m. order cut off is time specific to DC location. Precise offerings with select shipping days will ship on the next designated shipping day.

Volume orders for all Precise, spliceless, and standard MRS products: 70-140 MMSI orders received by 4:00 p.m., ship 2 days after receipt of order. 140+ MMSI orders ship 3 days from receipt of order from manufacturing facility.

fold faq I need technical support for MACtac roll label products, who do I call?

MACtac roll label technical support can be reached at 800-548-3456. Technical support is available from 8:00 a.m. - 5:00 p.m. Eastern, Monday - Friday. During non-business hours you can reference the trouble shooting section of the MACtac roll label web page for assistance on common issues.

fold faq How do I order sample of MACtac roll label products?

Click here to download the sample request form. Please allow 3-5 days for your sample request to be processed and shipped. You can also order a sample by phoning customer service at 800-548-3456.

fold faq How do I know what size roll of MACtac I need to purchase to produce my labels?

Label requirements vary by order. Click here to access the MACtac converting calculator.

fold faq What are MACtac's recommendations for storage of Direct Thermal Products?

Click here to download the technical assistance guide for Direct Thermal Storage.

fold faq What kind of laser or ink jet label should I use with my printer?

Click here to download the technical assistance guide for choosing the right MACtac label for your printer.